A technology-focused position providing advanced operational and technical support for digital financial platforms. The role is designed for a professional who can investigate platform issues, assist users and internal teams, and work closely with engineering teams to maintain dependable fintech services.

Core Responsibilities

• Provide technical and operational support for fintech platforms and digital financial applications.
• Investigate application errors, transaction issues, account problems, and system-related incidents.
• Analyse logs, system information, and transaction records to identify potential causes of technical issues.
• Escalate complex incidents to engineering and infrastructure teams with clear technical documentation.
• Monitor platform performance and identify recurring service issues.
• Support application releases, configuration changes, and platform updates.
• Participate in testing new features and system improvements before deployment.
• Maintain detailed records of incidents, resolutions, and recurring technical problems.
• Develop and maintain internal troubleshooting guides and support documentation.
• Work with product, engineering, operations, and customer-service teams to resolve platform-related issues.
• Identify opportunities to reduce recurring support incidents through automation or process improvements.
• Contribute to service-quality and platform-reliability initiatives.

Ideal Candidate

• Experience supporting software platforms, fintech applications, banking systems, or digital financial products.
• Strong troubleshooting and analytical abilities.
• Understanding of web applications, APIs, databases, and cloud-based systems.
• Familiarity with application logs, monitoring tools, ticketing systems, and technical support processes.
• Basic SQL or scripting knowledge is an advantage.
• Ability to communicate technical problems clearly to engineering and non-technical teams.
• Strong organisational skills and attention to detail.
• Ability to work effectively under time-sensitive operational conditions.
• Professional English proficiency.

The Opportunity

This role provides hands-on exposure to the technology supporting modern financial services. You will work closely with technical and operational teams to maintain dependable fintech platforms while developing expertise in application support, financial technology infrastructure, system troubleshooting, and digital service delivery.