Company Overview

The organisation operates within the digital financial services sector, providing technology-driven solutions for electronic payments, online transactions, and digital account management. Its operational framework places strong emphasis on transaction security, fraud prevention, customer protection, and the continuous improvement of financial risk controls.

Role Summary

The Fintech Operational Fraud Prevention Specialist will support the identification, investigation, and prevention of fraudulent activities across digital financial services. The role involves reviewing suspicious transactions, analysing account behaviour, investigating payment-related disputes, and helping strengthen fraud detection procedures.

The successful candidate will work closely with fraud analysts, payment operations, customer support, compliance, and risk management teams. The position requires strong investigative abilities, an understanding of electronic payment fraud patterns, and the ability to assess transaction information to identify potential threats to financial platforms and customers.

Key Responsibilities

• Monitor financial transactions and account activity for unusual or potentially fraudulent behaviour.

• Review fraud alerts generated by internal monitoring systems and assess their potential risk.

• Investigate suspicious payment activity, unauthorised transactions, account takeover attempts, and irregular customer behaviour.

• Analyse transaction histories, device information, account patterns, and available supporting evidence.

• Support investigations involving payment fraud, identity misuse, social engineering, and suspicious account access.

• Coordinate with customer support and payment operations teams to investigate reported fraudulent transactions.

• Review disputed transactions and assist with gathering relevant information for investigation outcomes.

• Maintain accurate records of fraud cases, investigation findings, supporting evidence, and escalation decisions.

• Identify emerging fraud patterns and communicate relevant observations to risk management teams.

• Assist with reviewing fraud detection rules and recommending improvements to monitoring procedures.

• Support the implementation of preventive controls designed to reduce financial losses and customer exposure.

• Prepare regular reports covering fraud trends, investigation volumes, identified risks, and operational outcomes.

• Collaborate with compliance teams when fraud investigations reveal potential financial crime concerns.

• Contribute to continuous improvements in fraud investigation workflows and operational procedures.

Requirements and Qualifications

• Bachelor’s degree in Finance, Criminology, Accounting, Business Administration, Information Technology, or a related field.

• Previous experience in fraud prevention, payment operations, transaction monitoring, or financial risk analysis.

• Understanding of electronic payment systems and common digital payment fraud methods.

• Familiarity with account takeover, identity fraud, card-not-present fraud, and unauthorised transactions.

• Experience using fraud monitoring systems, case management platforms, or transaction analysis tools.

• Ability to review complex transaction information and identify suspicious patterns.

• Good knowledge of customer verification and financial security procedures.

• Strong investigative, analytical, and problem-solving skills.

• Excellent written communication and case documentation abilities.

• High attention to detail and sound professional judgement.

• Ability to handle sensitive information confidentially.

• Capacity to work independently and coordinate with distributed operational teams.

Benefits

• Fully remote working arrangement within Estonia.

• Opportunity to specialise in fraud prevention within the fintech industry.

• Exposure to modern transaction monitoring and fraud detection technologies.

• Collaboration with professionals across risk, compliance, payments, and customer operations.

• Opportunities for professional development in financial crime prevention.

• A structured environment focused on customer protection and financial security.

Application Instructions

Candidates should submit an updated CV detailing their experience in fraud prevention, payment security, transaction monitoring, or financial risk operations. Applicants should highlight their investigation experience, familiarity with fraud detection systems, and ability to identify and manage suspicious financial activity.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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