A specialised position supporting digital identity, customer verification, and secure onboarding processes across financial technology platforms. The role combines operational analysis, technology, data validation, and customer-facing processes to help create secure and efficient digital financial services.

Core Responsibilities

• Support digital identity and customer-verification processes across fintech products.
• Review verification workflows and identify opportunities to improve efficiency and accuracy.
• Analyse verification results, exceptions, and system-generated cases.
• Work with product and engineering teams to improve onboarding and identity-verification technology.
• Assist with testing identity-verification features, integrations, and workflow changes.
• Monitor data quality and investigate inconsistencies affecting customer verification.
• Support integration with identity, verification, screening, and financial-data services.
• Maintain detailed operational documentation and verification procedures.
• Analyse verification performance and prepare relevant reports and metrics.
• Investigate recurring verification issues and recommend process improvements.
• Support automation initiatives designed to reduce unnecessary manual verification work.
• Collaborate with compliance, operations, customer-support, and technology teams.

Ideal Candidate

• Experience in fintech, banking, digital identity, payments, customer onboarding, or financial operations.
• Understanding of digital identity and customer-verification processes.
• Familiarity with identity APIs, verification platforms, databases, or automated workflows.
• Strong analytical and investigative abilities.
• Experience working with customer or financial data in a technology environment.
• Good understanding of data privacy, security, and controlled information handling.
• Strong attention to detail and process discipline.
• Ability to work effectively with technical and non-technical teams.
• Excellent communication and documentation skills.
• Professional English proficiency.

The Opportunity

This position offers a strong opportunity to work on one of the essential foundations of digital finance: secure and efficient customer identity. You will contribute to better onboarding experiences while supporting reliable verification technology, data quality, automation, and secure financial-service delivery in Estonia.