Position Overview

We are looking for a customer-oriented Fintech Client Implementation Specialist to coordinate the onboarding and implementation of digital financial solutions for business customers. The position focuses on helping clients configure financial products, complete implementation requirements, test key workflows, and transition successfully into live operations.

The successful candidate will act as a coordination point between clients and internal teams, ensuring that implementation activities are completed accurately and that customers understand how to use the solutions provided. This role combines client communication, project coordination, and practical knowledge of financial technology systems.

Key Responsibilities

• Coordinate implementation activities for new fintech clients, including account configuration and service activation.

• Gather client requirements and document operational, technical, and business needs.

• Guide customers through onboarding documentation, implementation milestones, and readiness checks.

• Coordinate with technical teams on API integrations, account configuration, data mapping, and system connectivity.

• Organise user acceptance testing and confirm that agreed requirements have been met.

• Track project progress, dependencies, outstanding tasks, and implementation risks.

• Investigate implementation issues and coordinate timely resolution with product, engineering, and support teams.

• Prepare client-facing documentation, training materials, and implementation status reports.

• Maintain accurate implementation records and ensure appropriate handover to customer support or account management teams.

• Gather client feedback and recommend improvements to implementation procedures.

Candidate Requirements

• A degree or equivalent experience in Business Information Systems, Finance, Information Technology, or a related field.

• Experience in client onboarding, software implementation, project coordination, or fintech operations.

• Strong communication and stakeholder management skills.

• Familiarity with digital payments, banking software, financial applications, or API-based services.

• Ability to document requirements, manage implementation schedules, and track action items.

• Confidence using spreadsheets, project management tools, and customer relationship management systems.

• Strong problem-solving skills and a practical approach to resolving customer issues.

• Ability to communicate technical information in a clear and accessible manner.

• Professional English proficiency; additional languages are an advantage for international client support.

Ideal Candidate

You are organised, customer-focused, and comfortable managing multiple implementation activities. You understand the importance of accurate configuration, clear communication, and timely resolution of technical and operational issues.

Why This Opportunity?

This position offers hands-on experience delivering fintech products to business customers. It provides a pathway into implementation consulting, customer success, technical account management, or fintech project delivery.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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