About the Role

Join Playground’s rapidly growing Customer Experience team and make a significant impact as an ENT Account Manager. In this strategic role, you’ll be part of the Account Management team and serve as the primary contact for our largest and most influential customers—leaders in the childcare industry.

You’ll play a critical role in building strong relationships, driving adoption and growth of new features as they are released, and ensuring enterprise clients achieve their goals. This role requires exceptional problem-solving skills to balance customer wants and needs with the broader goals of the business, keeping stakeholders informed about product updates while driving product expansion across these new features. As a key contributor to a core part of Playground’s business, you’ll have the opportunity to shape long-term success and create meaningful value for both our customers and the company.

This is an in-person role based in our NYC office, where you’ll collaborate with a dynamic team to drive innovation and growth.

What You’ll Do:

• Build Strong Relationships: Develop deep, multi-threaded connections with enterprise clients to fully understand their needs, challenges, and goals.
• Reduce Churn & Boost Activation: Proactively implement strategies to minimize churn while driving increased activation and engagement across customer accounts.
• Upsell & Cross-Sell: Identify opportunities to expand platform usage through upselling and cross-selling, maximizing value for customers and driving revenue growth.
• Educate Clients: Deliver training sessions, webinars, and tailored resources to help customers make the most of Playground’s features.
• Monitor & Optimize: Track customer health metrics, proactively address risks, and implement strategies to boost satisfaction and retention across your portfolio.
• Collaborate Cross-Functionally: Partner with the Product team to provide customer feedback and champion innovative enhancements that deliver exceptional client value.
• Stay Organized: Keep detailed records of client interactions, support requests, and upsell opportunities using our CRM system.

   

• Are you interested in this position?

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