Vendor Governance & Financial Management

• Own operational and financial performance for key strategic service providers, including Hexaware and Orange
• Establish clear operational expectations, governance rhythms, measurable performance standards, and strong partnership models with vendors
• Manage budgets across End User Compute, ITSM, service operations, and vendor contracts
• Build and manage a multi-year capability roadmap aligned to business priorities and technology direction
• Improve visibility into operational costs and service drivers while identifying opportunities for optimization and efficiency

Transformation, Change & Leadership

• Lead the continued evolution of service operations toward a more proactive, capability-oriented model through thoughtful, measurable, and sustainable improvements
• Introduce greater clarity, consistency, and operational maturity into how services are delivered and supported globally
• Lead organizational and operational change with a strong focus on communication, stakeholder alignment, and team engagement
• Develop and lead a global team of managers, individual contributors, contractors, and service providers across multiple regions and time zones
• Foster a culture grounded in accountability, partnership, continuous improvement, and genuine care for both employees and end users 
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