Company Overview

The organization operates within the financial technology and digital banking industry, developing technology-driven financial services that simplify banking operations, improve payment experiences, and provide businesses and individuals with access to modern financial products.

Its operational environment combines digital banking platforms, financial transaction systems, customer-facing applications, and automated financial workflows. The organization focuses on delivering reliable products while continuously improving operational efficiency and customer experience.

The company is seeking a highly organized professional who understands digital banking operations and product delivery. The successful candidate will support the day-to-day performance of banking products while coordinating operational activities across product, technology, finance, and customer service teams.

Role Summary

The Digital Banking Product Operations Specialist will oversee operational activities associated with digital banking products, ensuring that platform functionality, customer workflows, and financial services operate effectively.

The position involves monitoring product performance, investigating operational issues, coordinating product improvements, and supporting the implementation of new digital banking features.

The successful candidate will serve as an operational link between product management, engineering, compliance, and customer-facing departments. This role requires strong knowledge of digital financial services, operational processes, and product lifecycle management.

Key Responsibilities

• Monitor the operational performance of digital banking products, identifying service disruptions, processing issues, and workflow inefficiencies.

• Coordinate operational activities relating to account management, digital payments, transfers, and other banking functionalities.

• Review customer and internal operational feedback to identify product improvement opportunities.

• Work closely with product managers and engineering teams to investigate and resolve product-related operational issues.

• Support the testing and implementation of new banking features, product updates, and platform enhancements.

• Maintain product operation documentation, workflow procedures, and internal support materials.

• Monitor product performance indicators and prepare operational reports for relevant stakeholders.

• Coordinate user acceptance testing and operational readiness activities before product releases.

• Investigate discrepancies affecting customer accounts, transaction processing, and digital banking workflows.

• Support the implementation of operational controls designed to improve service reliability and processing accuracy.

• Collaborate with compliance and risk teams to ensure banking product workflows follow established procedures.

• Gather and analyze information relating to product usage, customer experience, and operational performance.

• Identify opportunities to automate repetitive product operations activities.

• Support cross-functional projects involving digital banking improvements and new financial service capabilities.

Requirements and Qualifications

• Bachelor’s degree in Finance, Business Administration, Economics, Information Systems, or a related discipline.

• At least three years of experience in digital banking, fintech operations, product operations, or financial services.

• Understanding of digital banking products, payment workflows, account services, and financial transaction processes.

• Experience coordinating product-related operational activities and working with cross-functional teams.

• Familiarity with product management tools, issue tracking systems, and operational reporting platforms.

• Strong analytical skills and the ability to interpret operational performance data.

• Understanding of user acceptance testing, product documentation, and process improvement.

• Experience working with digital banking platforms or financial technology applications.

• Strong organizational and communication capabilities.

• Ability to manage competing priorities in a remote working environment.

• Professional proficiency in English. Estonian language skills are advantageous.

Benefits

• Remote working flexibility within Estonia.

• Competitive compensation based on relevant experience and professional qualifications.

• Opportunity to work with modern digital banking products and financial technology platforms.

• Professional development opportunities in product operations and digital financial services.

• Exposure to product development, financial operations, and technology implementation.

• Collaborative working environment involving product, engineering, compliance, and operations professionals.

• Opportunity to contribute to the development and improvement of digital banking services.

Application Instructions

Interested candidates should submit an updated CV highlighting their experience in digital banking, fintech operations, product support, or financial services.

Applications should demonstrate practical knowledge of digital banking workflows, product performance monitoring, operational coordination, and process improvement.

Candidates are encouraged to describe previous product operations projects and explain how their contributions improved service delivery, product reliability, or operational efficiency.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

#JobsHubEstonia #GlobalRecruitment
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal.