About the Company

Our client is a growing fintech organisation delivering technology-enabled financial solutions to businesses across European markets. Its platform helps organisations streamline financial workflows, improve operational visibility, and integrate digital financial services into their business processes.

The company values long-term customer partnerships, practical innovation, and reliable service delivery.

Role Summary

The company is looking for an experienced Customer Success Manager to support business customers throughout their journey with its fintech platform. The successful candidate will serve as a trusted partner, ensuring smooth onboarding, successful implementation, consistent product utilisation, and measurable customer outcomes.

You will work closely with business clients and internal teams to address operational challenges, improve customer satisfaction, and strengthen retention across a portfolio of B2B accounts.

Key Responsibilities

• Own the post-sales customer relationship from onboarding through adoption, renewal, and account development.
• Coordinate implementation plans, customer training sessions, and platform configuration activities.
• Understand each customer’s business objectives and translate them into practical product adoption strategies.
• Manage a portfolio of business accounts, prioritising engagement according to customer needs, contract value, and account health.
• Conduct quarterly business reviews and present progress against agreed success metrics.
• Monitor account health indicators, engagement levels, renewal timelines, and customer satisfaction trends.
• Identify adoption barriers and coordinate corrective action with technical support and product teams.
• Support customers with platform integrations, workflow configuration, and operational best practices in collaboration with technical specialists.
• Manage escalations professionally and ensure customers receive timely updates and appropriate resolutions.
• Collaborate with sales and account management teams to support renewals, expansion opportunities, and strategic account planning.
• Document customer interactions, account risks, success plans, and renewal forecasts in the CRM system.
• Share customer insights with product, engineering, and leadership teams to support continuous improvement.

Requirements and Qualifications

• Bachelor’s degree in Business, Finance, Economics, Technology Management, or a related discipline.
• At least 4 years of experience in customer success, B2B account management, SaaS, or fintech client services.
• Demonstrated experience managing business customers and complex customer relationships.
• Familiarity with fintech platforms, embedded finance, digital banking, financial workflow software, or API-enabled services.
• Understanding of onboarding processes, implementation coordination, customer retention, and contract renewals.
• Experience using CRM and customer success management systems.
• Strong analytical skills, including the ability to interpret usage data, customer feedback, and account performance metrics.
• Excellent written and verbal communication skills in English; Estonian proficiency is an advantage.
• Strong project management, stakeholder engagement, and problem-solving capabilities.
• Ability to manage competing priorities and maintain high service standards in a remote environment.

Benefits

• Fully remote position based in Estonia.
• Competitive compensation package.
• Learning and development opportunities in fintech and customer experience.
• Exposure to international business clients and innovative financial products.
• Supportive team environment with opportunities for career progression.
• Paid annual leave and applicable employment benefits.

Application Instructions

Applicants should provide an up-to-date CV outlining their B2B customer success experience, fintech or SaaS exposure, and examples of successful onboarding, retention, or account growth. Selected candidates will be invited to participate in the interview process.

Equal Opportunity Statement: We are committed to maintaining an inclusive workplace where recruitment and career development decisions are based on relevant experience, skills, and professional merit.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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