We are looking for a commercially aware Customer Experience Strategist to shape how customers interact with digital financial products and services. This position will combine customer research, behavioural analysis, service design, and fintech innovation to create intuitive and high-quality financial experiences.

Key Responsibilities

• Develop customer-experience strategies across digital financial platforms.
• Analyse customer journeys and identify friction points.
• Use behavioural and service data to recommend experience improvements.
• Collaborate with product, technology, marketing, and operations teams.
• Develop customer journey maps and experience-performance frameworks.
• Evaluate feedback, complaints, usage patterns, and customer sentiment.
• Support the design of simplified onboarding and account-management experiences.
• Develop initiatives aimed at improving customer retention and satisfaction.
• Monitor emerging digital-finance experience trends.
• Present customer insights and strategic recommendations to senior stakeholders.

Qualifications & Experience

• Degree in Business, Marketing, Economics, Psychology, Design, Technology, or a related discipline.
• Experience in customer experience, digital products, fintech, banking, or technology.
• Strong understanding of customer journey optimisation.
• Excellent analytical and communication capabilities.
• Ability to convert customer insights into commercially relevant strategies.

What We Offer

• A strategic role influencing the future of digital financial experiences.
• Exposure to innovative products and customer technologies.
• Opportunities to work across multiple business functions.
• A strong pathway for professional growth and leadership development.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

#JobsHubEstonia #GlobalRecrument
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal.