Customer Experience Manager – Digital Platforms & Financial Services

Put the customer at the centre of every interaction.

We are looking for an energetic and customer-focused Customer Experience Manager to improve how users interact with digital products, services, and support channels within a modern Estonian business environment.

This is more than a traditional customer-service position. You will examine the complete customer journey—from the first interaction with a digital platform through onboarding, everyday usage, support, issue resolution, and long-term engagement.

Working alongside product, technology, operations, marketing, and commercial teams, you will identify friction points and help design smoother, faster, and more intuitive experiences.

Your Day-to-Day Impact

• Analyse customer journeys and identify opportunities for improvement.
• Monitor customer feedback, satisfaction indicators, and service-performance metrics.
• Work with product teams to improve digital customer experiences.
• Identify recurring customer problems and coordinate long-term solutions.
• Develop customer-experience improvement initiatives.
• Collaborate with technology and operations teams to streamline processes.
• Support the development of customer communication standards.
• Analyse service data to identify behavioural and performance trends.
• Prepare customer-experience reports and recommendations for management.
• Help establish consistent service standards across different customer touchpoints.

The Person Behind the Role

We are looking for someone who is naturally curious about why customers behave the way they do and who can transform customer feedback into practical business improvements.

Experience in fintech, banking, SaaS, e-commerce, telecommunications, technology, hospitality, consulting, or other customer-focused industries can be relevant. Strong communication skills, emotional intelligence, analytical ability, and a genuine interest in improving customer journeys will be highly valued.

This is an excellent opportunity for a professional who wants to combine customer insight, technology, business strategy, and operational improvement.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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