About the role

As a Customer Experience Specialist, you’ll be the main point of contact for our customers, helping them get the most out of the product from their first demo to ongoing support.

As our team is small, you’ll be involved in different parts of the customer journey, from answering support questions and running product demos to onboarding new users and improving our help centre. Over time, the role can grow to cover additional areas depending on your interests and strengths.

This role is a great fit for someone who enjoys working with customers, values variety, takes ownership, and is comfortable switching between different tasks during the day.

This role is open to candidates based in Estonia, and it’s expected to come to the Tallinn office 2-3 times per week. The role usually follows Estonian working hours, but some flexibility is needed to occasionally do product demos for customers in other time zones.

What you’ll do

• Provide customer support by responding to inquiries in Estonian and English via email, Intercom, and occasional calls.

• Run product demos for inbound leads and follow up with customers afterwards.

• Help onboard new customers and guide them through setup.

• Answer product-related questions and find solutions to customer issues.

• Audit, update, and improve our support materials and help centre articles.

• Improve the structure of the customer journey, including internal handovers and processes.

• Share customer feedback with the product team to help improve the product and overall customer experience.

• Support other customer-related areas as needed.

You’d be a great fit if you have

• Experience in roles like Customer Support, Customer Onboarding or Success, Account Management, or similar customer-facing positions, preferably in a B2B SaaS company.

• Strong spoken and written communication skills in both Estonian and English.

• Confidence to run product demos and speak with customers in meetings.

• A proactive, hands-on approach and a strong sense of ownership.

• A commercial mindset and interest in understanding customer needs.

• Strong time management skills and the ability to manage different areas and switch between them.

• A structured way of working, with the ability to improve processes and create helpful materials when needed.

• Comfort working in a small, fast-moving team where not everything is defined.

Bonus points for

• Experience in accounting software, invoicing, ERP, or related business systems.

• Experience with tools like Intercom, Zendesk, HubSpot, or similar customer support/CRM platforms.

What we offer

• Monthly Gross Salary: Depending on your experience, the range is 2800-3300 euros before taxes.

• Health Benefits: Three paid medical days, the option to choose between health insurance or Stebby compensation, and access to mental health services.

• Loyalty Days: 1–5 extra holiday days per year based on your tenure.

• Hybrid Work: Work from Scoro’s cozy Tallinn office with a fully stocked fridge and all the perks of a modern tech environment. We don’t have mandatory office days, but ideally, you’d be happy to come to the office 2–3 days per week.

• Personal Development: Invest in your growth with team trainings, a personal budget for books and courses, and unlimited access to Udemy.

• Community and Activities: Take part in hybrid and on-site events, employee-led initiative groups, and sports activities.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!
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