An international financial technology operation in Estonia is seeking a Client Relationship Manager to oversee important professional and institutional accounts and ensure consistently high standards of service, communication, and relationship development.

The role combines strategic client engagement with practical account management. You will develop a detailed understanding of client businesses, anticipate their requirements, coordinate internal resources, and ensure that service delivery remains aligned with agreed expectations. The position requires maturity, commercial judgement, and the ability to work effectively with sophisticated clients.

Core Responsibilities

• Develop and maintain long-term relationships with professional and institutional clients.
• Serve as a trusted point of contact for key account requirements and service matters.
• Develop a detailed understanding of client objectives, workflows, products, and business needs.
• Conduct structured account reviews and identify opportunities to improve client engagement.
• Coordinate internal teams to deliver timely solutions to client requirements.
• Monitor account performance, service quality, usage patterns, and relationship health.
• Identify potential risks to client retention and develop appropriate response plans.
• Support account expansion by identifying relevant products or services aligned with genuine client requirements.
• Manage escalations professionally and coordinate resolution across the appropriate departments.
• Maintain detailed and accurate account documentation within internal systems.
• Prepare client reports, account reviews, and relationship updates when required.
• Gather market and client feedback and communicate useful insights to product and leadership teams.
• Support implementation of new products, services, processes, or account changes for existing clients.
• Maintain awareness of financial technology developments that may affect client expectations and service delivery.
• Ensure all client interactions are handled in accordance with internal procedures and applicable regulatory standards.

Candidate Requirements

• Previous experience in client relationship management, account management, customer success, institutional client services, fintech, banking, or financial technology.
• Experience managing professional or business clients is highly desirable.
• Strong ability to develop trusted and commercially productive relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of client lifecycle management and retention strategies.
• Ability to coordinate complex issues across multiple internal departments.
• Strong analytical and problem-solving capabilities.
• Experience with CRM and account-management platforms.
• Excellent organisational skills with the ability to prioritise high-value client requirements.
• Strong commercial judgement combined with a disciplined and client-focused approach.
• High level of professionalism, confidentiality, and attention to detail.

What Makes the Role Attractive

This opportunity provides exposure to high-value client relationships, fintech products, digital financial services, and international account management. The position allows an experienced client professional to play a meaningful role in strengthening relationships while contributing feedback that can influence product and service development.

Ideal Candidate

The strongest candidate will combine relationship-building ability, commercial awareness, operational discipline, and genuine commitment to client success. You should be confident working with demanding professional clients, capable of coordinating multiple stakeholders, and comfortable taking ownership of the client relationship from onboarding through long-term account development.

Are you interested in this position?

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