Overview

We are seeking a proactive Client Relationship Manager to support customer engagement and long-term retention for a technology-focused business serving clients in Estonia and the wider European market. The successful candidate will manage ongoing client communication, coordinate service delivery, monitor customer satisfaction, and ensure that clients receive appropriate support throughout their engagement.

This role combines relationship management with service coordination and customer success. It is suitable for someone who enjoys working with clients, translating business needs into clear internal actions, and building relationships based on reliability, transparency, and measurable value.

Key Responsibilities

• Serve as the main relationship contact for an assigned group of clients, maintaining regular communication and clear expectations.
• Coordinate client requests with technical support, implementation, operations, product, and commercial teams.
• Guide clients through service onboarding, account configuration, product adoption, and ongoing service reviews where applicable.
• Track client satisfaction, engagement levels, outstanding requests, and service issues to support timely intervention.
• Organise periodic business reviews to discuss performance, changing requirements, service quality, and future priorities.
• Identify opportunities to improve client adoption, strengthen retention, and expand the use of relevant services.
• Maintain accurate client profiles, interaction histories, action plans, and follow-up records in CRM or customer success platforms.
• Communicate service updates, planned changes, and relevant product developments clearly and professionally.
• Investigate recurring client concerns, coordinate corrective actions, and escalate complex issues to the appropriate teams.
• Collect client feedback and share actionable insights with product, service delivery, and management teams.
• Support renewals, service reviews, and commercial discussions in coordination with the relevant account or sales personnel.
• Ensure client information is handled responsibly and in line with applicable data protection and internal confidentiality requirements.

Candidate Requirements

• Bachelor’s degree in Business, Communications, Information Systems, Marketing, or a related discipline, or equivalent relevant professional experience.
• Experience in client relationship management, customer success, account coordination, service delivery, or B2B customer support.
• Strong interpersonal skills and the ability to maintain productive relationships with clients from different professional backgrounds.
• Ability to coordinate several client requests and follow through on agreed actions.
• Excellent written and verbal communication, with confidence handling service concerns and explaining processes.
• Familiarity with CRM or customer success platforms and standard reporting tools.
• Strong organisational skills, attention to detail, and a practical approach to problem-solving.
• Ability to understand technology-based services and communicate effectively with both business users and technical teams.
• Professional proficiency in English is required; Estonian language skills and experience with European clients are advantages.

What This Opportunity Offers

• Direct involvement in customer experience, client retention, and service improvement.
• Opportunities to work across client-facing, technical, and operational functions.
• Exposure to technology services and structured customer success practices.
• Scope to develop expertise in client engagement, service coordination, and account development.
• A collaborative working environment that values clear communication, dependable service, and continuous improvement.

Ideal Candidate

The ideal candidate is organised, approachable, and committed to building long-term client trust. They communicate clearly, remain composed when handling concerns, and take responsibility for ensuring that client requests are properly tracked and resolved. They understand that strong relationships depend on consistent delivery, not simply frequent communication.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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