Responsibilities include but are not limited to:

• Direct provision of case management and case assistance to client.
• Excellent communication skills including oral and written with the ability to work with clients in crisis.
• Knowledge of services or resources available to defined clientele.
• Interviewing clients for needs assessment (can be phone, office, or in-home).
• Providing case assistance and case management (including assistance in acquiring, interpreting, and completing required forms and gathering verification information for entitlements and services) to clients to appropriate service agencies.
• Follow up on clients ‘ cases on a regular basis to assure the resolution of issues identified as well as identify possible new issues.
• Escorting clients to appropriate services to assist with language translation, completion of the necessary paperwork, etc. 
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