Job Description

We’re looking for a Card Disputes Associate Specialist to join our team in the Tallinn office! This role is a unique opportunity to have an impact on our mission, help save millions more people money and work in a disruptive, fast-growing and fun environment.

Here’s how you’ll be contributing to Card Disputes team:

As a Card Disputes Associate Specialist, you are a frontline expert responsible for the heartbeat of our daily operations and are the executor of the workload directly contributing to SLAs.

• Maintain consistent and high-level execution of daily tasks and recurring responsibilities within Card Disputes.

• Support own team in reaching main performance metrics targets and SLAs set for the Operations organisation.

• Meet individual SLAs and KPIs set for the role.

• Detect and escalate domain-related problems and complex issues, ensuring timely and relevant communication with stakeholder.

• Follow Operational procedures and keep track of critical updates.

• Execute the end-to-end investigation and resolution of complex Card Fraud (CF) and Non-Fraud (NF) disputes, ensuring every decision is strictly compliant with card scheme rules and regulatory requirements.

• Actively identify weaknesses or “friction points” in daily workflows, proposing and helping implement practical solutions that make our operations more scalable and efficient.

• Maintain a high bar for accuracy and security in every case handled, upholding detailed records and ensuring all reporting responsibilities are met with factual precision.

• Work closely with Customer Support, Compliance, and Product teams to gather evidence, resolve high-priority escalations, and provide frontline insights into emerging fraud trends.

• You’re placed in Tallinn, and have a right to work here (we won’t be able to support with visa nor relocation for this role).

• You’ve excellent verbal and written communication skills, with the ability to express thoughts concisely and justify independent judgment calls with confidence.

• You’ve experience in an operational environment, preferably in payments, financial services, or back-office processing.

• You demonstrate strong attention to detail and commitment to maintaining high quality and accuracy in processing.

• You’ve good problem-solving and analytical skills to investigate and resolve dispute cases.

• You’re a self-starter, capable of managing daily workload and prioritizing effectively to meet deadlines.

• You thrive under pressure by multitasking efficiently and taking full responsibility for tasks, whether working as a collaborative team player or independently.

• You’ve a proactive, growth-oriented attitude, and are keen to learn whilst valuing constructive feedback to continuously improve performance.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!
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