About the Company

We are a growing financial technology organisation delivering innovative digital solutions to businesses across financial services and other technology-driven industries. Our focus is on building long-term customer relationships, delivering measurable business value, and providing reliable products and services that help organisations operate more efficiently.

We are seeking a relationship-focused Account Manager – Enterprise Clients & Strategic Accounts to join our team in Tallinn, Estonia. The successful candidate will manage a portfolio of enterprise customers, strengthen existing relationships, identify growth opportunities, and ensure that clients receive consistent value from our solutions.

Role Overview

As an Account Manager, you will serve as the primary commercial contact for a portfolio of business customers. You will be responsible for account retention, customer satisfaction, revenue expansion, and the development of long-term client relationships.

Working closely with sales, product, customer success, compliance, and operations teams, you will understand client requirements, coordinate service delivery, and identify opportunities to expand existing accounts. This role requires a combination of commercial awareness, relationship management, negotiation skills, and a proactive approach to customer success.

Key Responsibilities

• Manage and develop a portfolio of enterprise accounts, building trusted relationships with key stakeholders and decision-makers.
• Establish regular communication with clients to understand their business priorities, operational challenges, and evolving requirements.
• Develop account plans that identify retention opportunities, growth potential, and strategies for increasing customer lifetime value.
• Identify opportunities to upsell and cross-sell relevant products and services based on client needs.
• Monitor account performance, customer satisfaction, renewal timelines, and revenue targets.
• Conduct account reviews and business meetings to evaluate progress, address concerns, and identify opportunities for improvement.
• Coordinate with internal teams to resolve client issues and ensure timely delivery of agreed solutions.
• Manage commercial discussions, contract renewals, pricing reviews, and service agreement updates.
• Maintain accurate account records, sales forecasts, customer communications, and opportunity tracking within the CRM system.
• Identify risks to customer retention and implement proactive engagement plans to improve client satisfaction.
• Collaborate with product and commercial teams to communicate customer feedback and recommend improvements.
• Prepare account performance reports and provide regular updates to management.
• Support customer onboarding and account development in coordination with relevant internal stakeholders.
• Ensure client relationships are managed in accordance with company policies, contractual obligations, and applicable regulatory requirements.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Finance, Marketing, Management, or a related discipline.
• At least 3 years of experience in account management, client relationship management, B2B sales, or customer success.
• Experience managing business or enterprise customers in fintech, financial services, SaaS, payments, or technology is an advantage.
• Demonstrated ability to retain customers, grow existing accounts, and achieve commercial targets.
• Strong relationship-building, negotiation, presentation, and communication skills.
• Ability to understand customer business models and translate client requirements into practical solutions.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems.
• Strong organisational skills and the ability to manage multiple accounts and competing priorities.
• Confidence in communicating with senior stakeholders and managing complex client relationships.
• Professional working proficiency in English; Estonian language skills are an advantage.
• Eligibility to work in Estonia.

What We Offer

• Competitive salary with performance-related incentives.
• Hybrid working arrangements and flexible working hours.
• Opportunities to manage strategic client relationships and develop enterprise account management expertise.
• Professional training and career development opportunities.
• Collaboration with experienced teams across sales, product, operations, and customer success.
• A supportive working environment that values accountability, customer satisfaction, and commercial performance.
• Opportunities for career progression into senior account management, strategic accounts, or commercial leadership.

Application Process

Interested candidates should submit an updated CV and a cover letter outlining their experience in managing business accounts, developing client relationships, and achieving retention or revenue growth targets.

Please highlight examples of successful account expansion, customer retention initiatives, or complex client relationships you have managed.

Join our team in Tallinn and help build lasting enterprise relationships while delivering measurable value to our customers and sustainable growth for our business.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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