Position Overview

A high-performing organisation in Estonia is looking for an experienced Account Manager to oversee client accounts from onboarding through ongoing engagement. The position combines relationship management, operational coordination, retention, and business development.

The successful candidate will be expected to understand clients beyond their immediate requests—identifying operational challenges, anticipating requirements, and ensuring that internal teams respond effectively.

What You Will Own

Client Relationships

• Build productive relationships with key contacts and decision-makers.
• Establish regular communication routines with assigned accounts.
• Understand client expectations and maintain high service standards.
• Act as a trusted contact for account-related matters.

Account Performance

• Track account activity, engagement, retention, and service performance.
• Review client requirements and identify areas for improvement.
• Prepare periodic account summaries and business reviews.
• Maintain accurate records of account status and commercial activity.

Cross-Functional Coordination

• Work with sales, customer support, finance, operations, product, and compliance teams.
• Coordinate the resolution of complex client requests.
• Follow issues through to completion rather than simply passing them between teams.
• Communicate internal developments clearly to clients.

Account Development

• Identify opportunities for account expansion and increased client engagement.
• Support proposals, renewals, commercial discussions, and service upgrades.
• Contribute to account-planning activities and client retention initiatives.

Required Experience

• 3–5 years of professional experience in account management, customer success, B2B services, sales, or client operations.
• Demonstrated experience managing multiple business accounts.
• Strong understanding of customer lifecycle management.
• Excellent organisational and prioritisation skills.
• Strong analytical and reporting capabilities.
• Confident communication with both operational teams and senior client contacts.
• Proficiency with CRM and productivity platforms.
• Ability to work independently within a structured professional environment.

Professional Strengths

We value candidates who demonstrate:

• Ownership and accountability
• Commercial awareness
• Client empathy
• Structured thinking
• Negotiation ability
• Problem-solving discipline
• Strong follow-up
• Attention to detail
• Professional discretion

Working Environment

You will operate within a collaborative, internationally oriented environment where client experience, operational reliability, and measurable account performance are central to the role.

The Opportunity

This is a strong opportunity for an Account Manager who wants responsibility for meaningful client relationships while working across commercial and operational functions in Estonia.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

#JobsHubEstonia #GlobalRecrument
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal.