Company Overview

The organisation operates within the financial technology industry, delivering digital financial services and technology-driven solutions across payments, digital banking, foreign exchange, and financial transaction management. Its operations rely on efficient processes, reliable technology infrastructure, and coordinated teams capable of supporting secure and scalable financial services.

Role Summary

We are seeking an experienced Head of Financial Technology Operations to oversee operational activities across the organisation’s fintech services. The successful candidate will provide operational direction, improve internal processes, and ensure that financial technology products and services are delivered efficiently.

This position requires a strong understanding of financial operations, technology-driven business processes, operational risk, and cross-functional coordination. The ideal candidate will be capable of translating business objectives into practical operational strategies while maintaining high standards of service delivery and accountability.

Key Responsibilities

• Develop and implement operational strategies aligned with the organisation’s financial technology objectives.

• Oversee daily operational activities across payment processing, digital financial services, and transaction support functions.

• Establish operational procedures, performance standards, and service delivery guidelines.

• Monitor transaction workflows and identify opportunities to improve processing efficiency and accuracy.

• Coordinate with engineering, compliance, finance, customer support, and product teams.

• Develop operational performance indicators and provide regular management reports.

• Identify operational risks and introduce appropriate mitigation and control measures.

• Supervise operational improvement initiatives and ensure timely execution of business priorities.

• Review existing workflows to eliminate inefficiencies and improve resource utilisation.

• Support the implementation of new financial products, platforms, and operational systems.

• Maintain operational documentation and ensure consistency across internal processes.

• Contribute to business continuity planning and operational resilience initiatives.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, Management, or a related discipline.

• At least six years of relevant experience in financial services, fintech operations, or business operations management.

• Previous experience leading operational teams or managing complex business processes.

• Strong understanding of payment systems, digital banking, and financial transaction workflows.

• Experience with operational reporting, performance management, and process optimisation.

• Knowledge of operational risk management and internal control frameworks.

• Strong leadership, organisational, and decision-making abilities.

• Excellent communication and stakeholder management skills.

• Ability to manage multiple priorities within a remote working environment.

• Familiarity with financial technology platforms and business automation tools.

Benefits

• Fully remote working arrangement within Estonia.

• Opportunity to influence operational strategy across fintech services.

• Professional development and leadership growth opportunities.

• Collaborative environment involving technology and financial services professionals.

• Exposure to innovative digital financial products and operational systems.

• Opportunity to contribute to long-term organisational development.

Application Instructions

Interested candidates should submit an updated CV outlining their operational leadership experience, fintech industry knowledge, process improvement achievements, and relevant management qualifications.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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