Company Overview

Our organisation operates within the digital payments and financial technology industry, supporting electronic payment services, transaction processing, and secure financial operations. We recognise that effective dispute management is essential to maintaining payment accuracy, protecting customers, and supporting confidence in digital financial services.

Our operational approach focuses on timely investigation, accurate documentation, consistent case handling, and effective coordination with payment partners.

Role Summary

We are looking for a Payment Disputes Resolution Analyst to investigate and manage payment-related disputes across digital financial channels. The successful candidate will review disputed transactions, examine supporting evidence, coordinate with relevant payment providers, and ensure that cases are handled in accordance with applicable procedures and scheme requirements.

The role requires strong investigative skills, an understanding of payment processing, and the ability to manage sensitive financial cases with accuracy and professionalism.

Key Responsibilities

• Investigate customer and merchant disputes involving electronic payment transactions.

• Review transaction records, payment confirmations, and supporting documentation.

• Assess dispute cases and determine the appropriate resolution process.

• Coordinate chargeback and representment activities where applicable.

• Communicate with payment processors, acquiring partners, and relevant internal teams.

• Monitor dispute deadlines and ensure cases are processed within required timeframes.

• Identify recurring transaction issues and recommend corrective measures.

• Maintain accurate case records and supporting evidence.

• Analyse dispute trends and prepare periodic operational reports.

• Support improvements to dispute handling procedures and case management workflows.

• Escalate complex cases requiring additional investigation or specialist review.

• Collaborate with fraud and compliance teams where disputes indicate potential financial crime.

• Ensure customer and transaction information is handled confidentially.

Requirements and Qualifications

• Bachelor’s degree in Finance, Banking, Business Administration, or a related field.

• Experience in payment operations, chargeback management, dispute resolution, or financial services.

• Understanding of card payment processing and electronic transaction workflows.

• Familiarity with chargeback procedures and relevant card scheme requirements.

• Strong investigative and analytical abilities.

• Experience using payment processing or case management platforms.

• Proficiency in Microsoft Excel and operational reporting.

• Excellent written communication and documentation skills.

• Strong attention to detail and ability to manage time-sensitive cases.

• Ability to work independently while coordinating with cross-functional teams.

Benefits

• Fully remote working opportunity within Estonia.

• Opportunity to specialise in digital payment operations.

• Exposure to international payment networks and dispute management processes.

• Professional development in payment technology and financial operations.

• Collaborative international working environment.

• Flexible remote working arrangements.

Application Instructions

Applicants should submit an updated CV outlining their experience in payment disputes, chargeback operations, transaction investigations, or payment processing. Candidates should highlight their understanding of dispute workflows, case documentation, payment systems, and evidence management.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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