Company Overview

The organisation develops and supports technology-driven financial products designed to improve the delivery of digital financial services. Its product environment combines financial technology, software development, customer experience, and operational management.

The company focuses on creating dependable digital financial products that meet customer expectations while maintaining efficient internal processes. Its teams collaborate across product management, engineering, business operations, and customer support to ensure that financial technology solutions continue to evolve effectively.

Role Summary

The Fintech Product Operations Analyst will support the operational performance and continuous improvement of digital financial products. The role involves analysing product usage, monitoring operational processes, identifying recurring issues, and coordinating improvements across product and technology teams.

The successful candidate will work closely with product managers, engineers, customer support, and financial operations to ensure that product workflows operate efficiently and customer-impacting issues are addressed appropriately.

This position is suited to an analytical professional who understands fintech environments and enjoys connecting operational data with practical product improvements.

Key Responsibilities

• Monitor the operational performance of digital financial products and identify recurring workflow issues.

• Analyse product usage data, customer feedback, operational reports, and support trends.

• Support product managers in identifying process improvements and prioritising operational requirements.

• Coordinate with engineering teams to investigate product defects, transaction issues, and system-related problems.

• Maintain documentation covering product workflows, operational procedures, and internal support processes.

• Assist with product releases, operational readiness checks, and post-deployment reviews.

• Identify inefficiencies in customer onboarding, payment processing, account management, and other fintech workflows.

• Prepare operational dashboards and reports highlighting product performance and service issues.

• Support the development and maintenance of internal product documentation and knowledge resources.

• Collaborate with customer support teams to investigate recurring customer-facing product challenges.

• Assist in gathering business requirements for product enhancements and operational improvements.

• Track the progress of product-related operational issues and communicate updates to relevant stakeholders.

Requirements and Qualifications

• Bachelor’s degree or equivalent professional experience in Business Administration, Information Systems, Finance, Economics, or a related discipline.

• At least two years of experience in product operations, business analysis, fintech operations, or a related role.

• Understanding of digital financial products, payment workflows, or online financial services.

• Familiarity with product management methodologies and cross-functional collaboration.

• Strong analytical skills and experience working with operational or product performance data.

• Proficiency in Excel or Google Sheets; familiarity with SQL or business intelligence tools is an advantage.

• Experience using project management and documentation platforms.

• Ability to prepare clear reports, process documentation, and operational recommendations.

• Strong organisational skills and the ability to manage multiple priorities.

• Excellent written and verbal communication skills.

• Ability to work independently and collaborate effectively within a remote team.

Benefits

• Flexible remote working arrangement within Estonia.

• Opportunity to contribute to the development and improvement of digital financial products.

• Exposure to product management, fintech operations, and software development processes.

• Collaborative environment with product, engineering, and business operations teams.

• Opportunities for professional development and career progression.

• A supportive culture focused on analytical thinking, operational efficiency, and innovation.

Application Instructions

Interested candidates should submit an updated CV demonstrating relevant fintech, product operations, or business analysis experience. Applications should highlight experience with operational reporting, product workflows, and cross-functional coordination. Candidates are encouraged to provide examples of process improvements, product-related problem-solving, or analytical work that contributed to better operational performance.

Are you interested in this position?

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