A modern financial technology organisation is looking for a Digital Banking Experience Specialist to help improve the way customers interact with digital financial products and services.

This position combines customer insight, digital banking, service design, and operational analysis to create smoother and more effective financial experiences.

Key Responsibilities

• Analyze customer journeys across digital banking and financial platforms.
• Identify friction points affecting account opening, payments, transfers, and other services.
• Review customer feedback and operational data to identify recurring issues.
• Work with product and technology teams to recommend experience improvements.
• Support testing of new digital banking features and customer-facing functionality.
• Develop process improvements that reduce unnecessary customer effort.
• Monitor service-quality indicators and customer experience metrics.
• Collaborate with customer support teams to identify recurring product issues.
• Document customer journeys, process requirements, and improvement opportunities.
• Contribute to the development of more intuitive and accessible digital financial services.

Candidate Profile

• Experience in digital banking, fintech, customer experience, product operations, or financial services.
• Strong understanding of digital customer journeys.
• Excellent analytical and problem-solving ability.
• Comfortable interpreting customer data and operational performance information.
• Strong communication and documentation skills.
• Ability to collaborate effectively with product, technology, and operations teams.
• Customer-focused mindset with strong attention to detail.

Why This Opportunity

Digital finance increasingly depends on the quality of the customer experience. This position offers the opportunity to contribute directly to digital banking innovation, customer-facing technology, payments, and financial-product development.

Ideal Candidate

The ideal candidate understands both customer needs and digital financial systems and can turn customer feedback and operational data into practical improvements.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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