Role Overview

A technology-driven financial services environment is looking for a Fintech UX Researcher to investigate how people interact with digital financial products and translate research findings into practical improvements.

This position is designed for a researcher who understands that financial products require an especially high degree of clarity and trust. You will investigate customer behaviour across onboarding, payments, account management, financial transactions, identity verification, and other digital journeys.

The role is non-managerial and highly collaborative, working alongside UX/UI designers, product specialists, engineers, data analysts, and compliance professionals.

Responsibilities

• Plan and conduct qualitative and quantitative UX research.
• Interview customers and analyse user behaviour across digital financial journeys.
• Identify usability problems within fintech and digital-banking products.
• Develop research plans, interview guides, surveys, and usability-testing scenarios.
• Analyse customer feedback and behavioural data to identify recurring patterns.
• Evaluate onboarding and account-opening experiences.
• Research user expectations around payments, transfers, cards, financial accounts, and digital services.
• Conduct usability testing of new product concepts and prototypes.
• Work closely with UX/UI designers to translate findings into design improvements.
• Collaborate with product teams during discovery and feature development.
• Present research findings clearly to technical and non-technical stakeholders.
• Maintain structured research documentation and customer insights.
• Track changes in customer behaviour following product releases.
• Contribute to continuous improvement of digital financial experiences.

What You Bring

• 3+ years of UX research, product research, customer research, or a related discipline.
• Experience researching digital products or technology platforms.
• Experience with user interviews, usability testing, surveys, and behavioural analysis.
• Strong understanding of UX research methodologies.
• Ability to analyse qualitative and quantitative research data.
• Experience working with digital banking, payments, fintech, SaaS, e-commerce, or other complex digital products.
• Strong communication and presentation abilities.
• Ability to turn research findings into clear, actionable product insights.
• Strong attention to detail and research ethics.
• Excellent English.

Why the Role Matters

Financial products can be technically sophisticated while still being difficult for customers to understand. This role focuses on closing that gap—helping product teams understand real user behaviour and develop financial experiences that are clearer, more intuitive, and easier to navigate.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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