Turn Complex Financial Operations Into Reliable, Scalable Processes

A growing fintech organisation is seeking a highly organised and commercially aware Fintech Operations & Payments Manager to oversee critical financial operations and ensure that payment processes remain efficient, accurate, and resilient as the business scales.

This role is particularly suited to an operations professional who understands that excellent fintech operations require a combination of process discipline, technology, financial controls, and customer focus.

Your Responsibilities

• Manage day-to-day operational processes supporting payment and financial-service activities.
• Monitor transaction flows, settlements, reconciliations, refunds, chargebacks, and payment exceptions.
• Coordinate with banks, payment providers, processors, and technology partners.
• Establish procedures for investigating and resolving operational discrepancies.
• Monitor operational KPIs, transaction performance, settlement timelines, and service-level indicators.
• Identify recurring operational issues and implement permanent process improvements.
• Work with product and engineering teams to improve payment workflows and automation.
• Support operational risk management and business-continuity initiatives.
• Maintain accurate operational documentation and control procedures.
• Assist with audits, internal reviews, and regulatory-related operational requirements.
• Develop reporting that gives management clear visibility into payment performance and operational risks.
• Lead or contribute to projects designed to improve scalability and reduce manual processes.

What We’re Looking For

• 5+ years of experience in fintech operations, payments, banking operations, financial services, or a related environment.
• Strong understanding of payment lifecycles and financial reconciliation.
• Experience working with payment processors, banking partners, or financial platforms.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail, particularly when handling financial transactions.
• Comfortable working with operational data, dashboards, spreadsheets, and workflow-management tools.
• Strong understanding of process improvement and operational controls.
• Experience working with technology and product teams is highly desirable.
• Excellent communication and stakeholder-management skills.

Success in This Role

Within the first year, you should be able to demonstrate measurable improvements in operational efficiency, exception resolution, payment visibility, and process automation.

Why Join

You will have the opportunity to help build operational infrastructure capable of supporting a sophisticated fintech business while working in Estonia’s dynamic technology and financial-services environment.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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