What You’ll Do:

Customer Partnership & Strategy

• Serve as the primary technical advisor for assigned strategic customer accounts
• Develop and maintain trusted advisor relationships with customer security teams and leadership
• Understand customer security operations workflows, use cases, and business objectives
• Mentor customer teams on SIEM best practices and threat hunting techniques

Technical Implementation & Optimization

• Guide customers through Next-Gen SIEM deployment, configuration, and integration
• Optimize data ingestion strategies and log source configurations
• Design and implement custom detection rules, correlation searches, and use cases
• Develop dashboards, reports, and visualizations tailored to customer requirements
• Assist with migration of detection content from legacy SIEM platforms (Splunk, QRadar, etc.)
• Perform health checks and platform optimization reviews
• Troubleshoot complex technical issues and coordinate with engineering teams as needed
• Track and report on key performance indicators and success metrics
• Identify opportunities for automation and workflow improvements
• Contribute to internal knowledge base and best practices documentation

   

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