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Description
About the role
As an IT Support Specialist, you’ll play a crucial role in maintaining the smooth operation of our IT systems and tools. Your responsibilities will include troubleshooting and resolving technical issues, providing exceptional support to team members and colleagues, and implementing initiatives that optimize our IT processes.
Main tasks and responsibilities:
Managing access rights in all tools used . Issuing and revoking certificates, continuous improvement, and enforcing Information Security Policy
Managing and auditing licenses for all software used by employees
Developing and implementing solutions or best practices to enhance efficiency and documenting the solutions by updating the internal knowledge base with guides and workflows
Helping with onboarding and offboarding people
Responding to and solving help desk tickets and providing support to employees, outsourcers, and franchise partners in a timely manner
Conveying a data-driven approach to prove hypotheses and suggesting improvements
About you:
You have previous experience working in a similar role
You have experience with G Suite, Slack, Zoom, Okta and/or Atlassian
You have an understanding on how to document problems, workflows and create guides
You feel comfortable in learning new things and embrace a bit of a challenge working towards a solution. A workaround sometimes is also a solution
You make data-driven and metric-driven decisions and understand that sometimes you might need a sanity check or a second pair of eyes
You understand the need to ask why and sometimes feel the urge to find a better solution
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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