ABOUT THE JOB

Join us to build mission-ready systems for today’s needs and tomorrow’s challenges, and help shape the future of Europe’s security. We are looking for a Technical Support Engineer to provide daily support to clients and partners, troubleshoot hardware and technical issues, and work closely with the Support, Development, and Business teams to improve our products.

What you will be doing:

• Work closely with the Support and Development teams to ensure efficient support for our products

• Offer daily assistance to our clients and partners, promptly addressing their questions and concerns via helpdesk

• Provide insights and suggestions to the Development and Business teams to improve our products and systems

• Engage actively in fieldwork across multiple countries, traveling to various locations while excluding frontline areas in Ukraine

• Take charge of troubleshooting hardware products, including cabling, electronic components, and system updates

• Apply manual troubleshooting methods to efficiently resolve different technical issues

• Document processes, troubleshooting steps and creating tickets

What we are looking for:

• Background or previous experience in electronics, technology or IT field

• Experience with video systems, Python scripts, Linux, hardware integration, installation and/or networks

• Readiness to travel to different countries multiple times per quarter

• Proficient in English, Russian is a plus

• Driving license is a must (category B)

What we offer:

• Support our mission to create a safer and more secure world

• Opportunity to have a real impact and shape the future of border protection

• Access to learning and development opportunities to enhance skills and knowledge through training programs, conferences

• Recognition for helping grow the team through employee referrals

• A focus on employee well-being, including access to health- and sports-related benefits

• Social activities and team events that strengthen collaboration and team spirit

If you do not meet all the requirements but believe you could still excel in this role, we encourage you to apply regardless. We are always eager to engage with individuals who resonate with our mission.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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