RESPONSIBILITIES

• Work closely with our CX teams, and be a key thought partner supporting their efforts as our business grows
• Analyze financial results, understand key trends, assess current and future business risks and opportunities, and communicate insights
• Drive operational reporting including PS & Success Package P&L management, monthly/quarterly management reports and executive dashboards
• Support the company-wide annual and long-range planning processes
• Collaborate with CX teams and Accounting on month-end close activities, vendor trend reviews and allocations
• Lead the coordination of the annual budgeting and quarterly forecasting processes including revenue, headcount planning, program spend and other key metrics based on operational performance
• Enable resource planning and capacity & utilization modeling for our Professional Services team
• Facilitate and drive ad hoc financial modeling and analysis for special projects
• Provide recommendations and drive the improvement to automate reporting and streamline processes
• Partner with business leaders to drive strategic initiatives influencing business decisions and by providing proactive recommendations, backed by strong business and financial analysis

   

   

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