Responsibilities

• Product Lifecycle Management
• Manage the end-to-end life cycle of products, from ideation through delivery and ongoing optimization.
• Define and own overall product vision, strategy, and success metrics for key initiatives, including data warehouse and business intelligence platforms.

• Roadmap & Backlog Ownership
• Develop and maintain feature roadmaps, prioritizing capabilities based on business needs and strategic goals.
• Lead grooming sessions to ensure a consistently up-to-date backlog of clearly defined features and user stories.
• Fully document product features and capabilities in JIRA, including measurable acceptance criteria.

• Stakeholder Engagement & Requirements Gathering
• Collaborate across functions (Engineering, Universal Creative, Entertainment, Marketing, Sales, Supply Chain Operations, Product, Architecture) to capture and analyze requests, define data needs, and align priorities.
• Translate complex business requirements into actionable product features and conceptual models.

• Vendor Relationship Management
• Act as the primary point of contact for external vendors (e.g., Orange Logic, Qvest), ensuring alignment on objectives, timelines, and deliverables.
• Monitor vendor performance against SLAs, manage change requests, and drive continuous improvement initiatives.

• Technical Collaboration & Solution Design
• Partner with architecture and solutions leaders to identify optimal technical solutions that meet client and business needs.
• Work closely with engineering teams and vendors to implement automation and workflow optimizations.

• Data-Driven Product Development
• Perform hands-on data exploration and analysis of large datasets to inform product decisions and enable data-driven features.
• Continually leverage business insights and analytics to refine platform strategy and solve high-impact problems.

• Quality Assurance & Compliance
• Define and execute user acceptance testing for new features and integrations.
• Ensure all workflows and vendor deliverables adhere to NBCUniversal standards and industry regulations.

• Incident & Change Management
• Coordinate resolution of operational issues promptly to minimize disruption.
• Manage change requests effectively to maintain stability in live environments.

• Reporting & Analytics
• Track and report on vendor performance metrics (uptime, error rates, turnaround times).
• Provide actionable insights and recommendations to improve service quality and operational efficiency.

• Documentation & Governance
• Maintain comprehensive documentation for processes, integrations, and SLAs.
• Ensure all product and vendor workflows comply with internal standards and regulatory requirements.

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