About the Role

Dandy is hiring a Senior Manager, Training Operations to lead and scale our Training organization across the U.S., Canada, and international markets. This role oversees both field and virtual training teams responsible for delivering an exceptional onboarding experience to new dental practices.

The Senior Manager will manage a team of Training and Operations Managers and be accountable for building the systems, processes, and leadership capacity to enable global scale. This role requires an experienced people leader and exceptional operator who can lead complex global training operations with precision, using data to inform coaching, optimize capacity, quality, and performance across teams.

You’ll be a key partner to cross-functional teams (Sales, Customer Success, Product, and Enablement), driving initiatives that elevate the customer experience, streamline operations, and strengthen Dandy’s reputation as a trusted clinical partner.

What You’ll Do

• Lead and develop a team of Training and Operations Managers overseeing field, virtual, and international trainers. Drive performance through clear OKRs, coaching, and accountability frameworks.
• Own global training operations, including capacity planning, scheduling, and resource allocation, ensuring teams are deployed efficiently to meet business objectives across multiple regions and time zones.
• Define and track KPIs that measure onboarding quality, efficiency, and trainer productivity, using data to inform continuous improvement and resource planning.
• Build leadership capability within the Training organization — hiring, mentoring, and developing managers to become exceptional people leaders.
• Collaborate cross-functionally with Sales, Customer Success, Product, and Clinical teams to align training programs with evolving business needs and customer feedback.
• Oversee end-to-end training logistics and capacity planning, ensuring seamless execution across multiple time zones and delivery formats.
• Identify and address operational bottlenecks across teams, processes, and systems; implement process improvements to drive standardization and scalability.
• Champion the customer experience through consistent, high-quality onboarding that builds trust, confidence, and adoption.

   

• Are you interested in this position?

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