ABOUT THE JOB

• Support our Sportsbook clients, resolving queries quickly and to a high standard
• Prioritise and solve incoming requests from internal stakeholders
• Collaborate with internal teams, helping solve problems and escalating to the Development team when needed
• Keep clients updated with clear, timely feedback
• Create and maintain a knowledge base of known issues and solutions
• Take on additional tasks from your line manager as needed
• Work in shifts between 7:00 and 20:00, including weekends

• Strong verbal and written communication skills
• English at B2 level or above
• Good knowledge of standard computer programs and basic internet research skills
• Solid problem-solving skills
• Ability to multitask and stay accurate under pressure
• Ability to work independently, take initiative, and stay organised