Description
What You’ll Do:
- Operate the Facilities Operations & Engineering service center responding to customer requests from phone, IWMS, and email requests.
- Triage work requests and assign crew(s) to work orders
- Use the IWMS for Work Order creation, assignment, status and reporting information.
- Administer daily functions of the IWMS such as adding labor teams to crews, updating zone teams with resources available for work.
- Work closely with the Work Control Supervisor and MRO Manager to provide best in class Maintenance Management and Customer Services to NBCU customers and within the department.
- Properly code work orders with account information for various work types such as Preventive Maintenance, Reactive Maintenance, Billable Work, Project Work etc.
- Assists Customers with how to enter requests in the IWMS customer portal and mobile app
- Review Work Orders for Data Quality. Ensure property information, crew information, materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle.
- Support Facilities Ops & Engineering with work management reporting
Are you interested in this position?
Apply by clicking on the “Apply Now” Button below!
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