What you’ll do:

• Own the end-to-end onboarding and offboarding process, continuously raising the bar on the employee experience from day one through departure
• Provide technical support and assistance via phone, email, slack, or remote desktop
• Act as an escalation point for complex support issues
• Collaborate with the broader IT team to ensure tickets are resolved accurately and on time
• Collaborate closely with IT Engineering to escalate issues, surface feedback, and improve the reliability and supportability of shared systems and tools
• Participate in the administration of core SaaS platforms (Okta, Google Workspace, Zoom, Slack, Atlassian, and more)
• Own hardware lifecycle management across Apple devices, covering procurement, provisioning, patching, and deprecation
• Maintain accurate hardware asset inventory, including monitoring stock levels and coordinating orders
• Identify and drive process improvements across IT operations, documenting workflows, building runbooks, and automating repetitive tasks wherever possible
• Contribute to the IT knowledge base, writing solution articles, documenting processes, and keeping documentation current
• Stay current on emerging technology and bring ideas for how we can do things better

   

• Are you interested in this position?

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