JOB SUMMARY

Whoever you are, and whatever your role is, with us  you will get a once-in-a-lifetime opportunity to build a local banking champion.

What You Will Do:

• Independently investigate different complexity alerts and cases involving suspected payment and card fraud, using  anti-financial crime systems
• Analyzing customers’ information and transactions using Luminor’s systems, public databases and records
• Make risk-based decisions and determine appropriate actions in accordance with internal procedures and established escalation requirements
• Maintaining contact with structural units responsible for communication with customers to obtain information about customer’s activity
• Identification of suspicious and unusual activity related with fraud, preparation of a summary of investigation and overview of customer’s activity and escalation to respective units if needed
• Contribute to procedure development, quality improvement initiatives and knowledge sharing within the team by sharing expertise and providing guidance on complex payment fraud cases
• Training and mentoring more junior colleagues or newcomers
• Contribute to team and company performance through effective collaboration, ownership and commitment

What We Expect:

• University degree in law, economics, business management or any related field
• Solid practical experience in payment fraud prevention, detection or investigation within a bank, financial institution or other regulated financial services environment
• Strong knowledge of payment and card fraud typologies, investigation methods and fraud risk indicators
• Demonstrated ability to independently assess complex cases, make risk-based decisions and provide clear justification for investigation outcomes
• Experience in handling escalated cases, supporting colleagues or contributing to process, control or quality improvements
• Strong analytical skills, attention to detail and the ability to identify patterns across multiple transactions, customers or cases
• Ability to remain up to date with emerging fraud trends, regulatory developments and industry practices relevant to the assigned area
• High level of responsibility, initiative and commitment to quality and operational excellence
• Native Lithuanian and fluent English is required in spoken and written communication.

What We Offer:

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humour and having fun
• More vacation. Additional week of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training.
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor’s note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Gross salary. 2880-3900 EUR/month, which is to be determined depending on your level of experience and competencies

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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