What you’ll do:

• Lead strategic relationships with commercial customers—earning executive trust and becoming a go-to advisor on compliance program success
• Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth
• Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress
• Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans
• Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction
• Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies
• Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business

   

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