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Description
About the role
As a Senior Content Designer, your primary scope will be to design UX text and content for our digital experiences to help users navigate our products. You’ll be working together with designers, product managers, and developers to create user-centric in-app or web microcopy for onboarding, feature naming, checkout flows, promotions, error messages, instructional materials, and more. You’ll also contribute to our growing AI support and conversational experiences — writing and refining system prompts, designing conversation flows, and shaping the voice of AI-powered touchpoints alongside our support engineering team. Your success in this role is shaped by your ability to build strong partnerships with stakeholders from diverse domains and functional backgrounds to influence their strategies and decision-making processes.
Main tasks and responsibilities:
Crafting and iterating copy to optimise user comprehension and engagement while ensuring alignment with our Product Style Guide.
Designing conversational and AI-driven experiences, including writing and refining system prompts for support and in-product AI features.
Conducting audits and research to identify opportunities and drive consistency across our products.
Creating and maintaining best-practice documentation and guidelines for product managers and designers.
Staying up-to-date with current best practices in UX content, conversation design, and prompt engineering.
Partnering with user researchers, product managers, engineers, and other stakeholders to grasp user needs, project requirements, and limitations.
About you:
You have experience as a senior content designer or UX writer, preferably in a fast-paced technology or internet-based company. You have a proven track record of shipping digital products that serve millions of users.
You have a strong portfolio showcasing a range of writing samples for mobile and web platforms, including (but not limited to): user interface copy, microcopy, information architecture, conversation design, direct or transactional emails, etc.
Experience designing for campaigns, subscriptions, loyalty programs, and gamified experiences is a strong plus.
You’re an expert at using Figma, agile software like Jira and Confluence, usability testing tools, and have worked with localisation teams.
You’re a creative person who takes the initiative to find solutions to problems. You take ownership over your work, have exceptional collaboration skills, and have a strong record of working with cross-functional teams and influencing stakeholders effectively.
You have an outstanding command of English grammar and spelling and communicate fluently in English.
Are you interested in this position?
Apply by clicking on the “Apply Now” Button below!
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