What You’ll Do:

• Strategic Portfolio Ownership: Own a high-value portfolio of top SMB customers, building multi-threaded relationships with key stakeholders and C-suite decision-makers.
• Consultative Growth: Move beyond transactional support to gain a deep understanding of your customers’ business goals. You will ensure they maximize the Perk platform while identifying profitable upsell and expansion opportunities.
• Data-Driven Storytelling: Leverage advanced data analytics to conduct Quarterly Business Reviews (QBRs) that provide actionable insights, not just numbers. You will create templated reporting frameworks that the wider team can adopt.
• Product Advocacy: Act as an expert on the Perk product ecosystem, ensuring your clients are the first to adopt new features that drive their ROI.
• Problem-Solving & Strategy: Identify recurring friction points across your portfolio and develop scalable, long-term solutions to improve the customer experience.
• Cross-Functional Leadership: Act as a bridge between Sales, Product, and Customer Support to ensure seamless roll-outs and advocate for your clients’ needs in our product roadmap.
• Operational Excellence: Prioritize your efforts to maximize impact, balancing high-touch client management with internal projects that improve team efficiency.

   

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