Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

• Build lasting client relationships through personalized styling, product expertise, and fashion advice.

• Drive sales through cross-selling, upselling, and tailored recommendations.

• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.

• Develop and execute personal sales plans; meet or exceed individual and team KPIs.

• Source new customers, maintain relationships, and follow up to close sales.

• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.

• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.

• Process transactions efficiently (purchases, returns, exchanges, online pickups).

• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

• Assist teammates in functional areas as required.

• Foster a collaborative, trust-based environment; encourage team performance.

• Participate in brand initiatives, training programs, and inclusion activities.

• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor. 
• Are you interested in this position?

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