Primary Duties and Responsibilities:

• Work closely with Tech Support on the intake of client requests

• Communicate feasibility, cost estimates and scheduled timelines to clients.

• Coordinate between clients and developers to obtain clarity around request or issues, utilizing the most appropriate communication method.

• Prioritize and schedule tickets for developers to work on a weekly basis.

• Coordinate between internal staff, as well as third parties, to work together on items that require cross-team coordination.

• Manage issues and risks that arise.

• Own client relationships and act as a necessary point of contact and escalation for said clients.

• Maintain strong relationships with clients through regular communication and scheduled calls to identify priorities, provide updates and discuss issues.

• Learn basic navigation and troubleshooting skills, specific to development team, for the IMS system.

• Other duties as assigned by management. 
• Are you interested in this position?

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