Currently Empty: $0
Description
About the role
As a Product Operations Specialist on the Rides team, you’ll be the operational backbone that keeps our product organisation running effectively. You’ll own stakeholder communications — translating complex product developments into clear, actionable updates for everyone in the company. You’ll design and improve the processes and tools (Jira, workflows, SOPs) that help product teams move faster with less friction. And you’ll monitor driver and rider feedback channels to surface trends and turn raw signals into insights that shape what we build next. You’ll work closely with Product Managers, Analysts, and 50+ markets, ensuring alignment across teams and keeping everyone focused on what matters.
Main tasks and responsibilities:
Own stakeholder communications for Rides Product — executive summaries, weekly status updates, and cross-team briefs that keep leadership informed and aligned.
Design, document, and continuously improve operational processes, SOPs, and escalation paths to reduce manual work and clarify ownership.
Monitor and analyse driver and rider feedback channels (CS tickets, roundtables, surveys), categorise themes, flag emerging trends, and translate findings into actionable briefs for product teams.
Own and lead projects within Rides that have impact on the life of our users.
Collaborate with PMs and analysts to ensure insights are data-backed, contextualised, and paired with recommended actions.
About you:
You have 2–4 years of experience in product operations, business operations, program management, or a similar role in a fast-paced tech environment.
You write clearly and concisely — you can distil complex product updates into crisp summaries that executives actually read.
You’re process-minded: you spot inefficiencies, design better workflows, and document them so they stick.
You’re comfortable working with data — pulling metrics, building simple reports, and always asking “why” behind the numbers.
You have hands-on experience with Jira (or similar project management tools) and know what good ticket hygiene looks like.
You thrive in cross-functional settings and can build trust with PMs, analysts, and senior stakeholders alike.
Are you interested in this position?
Apply by clicking on the “Apply Now” Button below!
#JobsHubEstonia #GlobalRecrument
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal
Related Jobs
Description About the role As Strategy & Operations Manager, you will support the Chief of Staff and the Head of Autonomous Driving – turning ambiguous, high-priority challenges into structured plans and measurable outcomes. You will...
Remote
Description ABOUT THE JOB If you are passionate about owning the operational backbone of a fast-growing commodities business, join our team as Senior Operations Manager! You will operate at the centre of the business, working...
Remote
Description About the role In this role, you’ll work closely with local & HQ teams to optimize marketplace performance, lead operational projects, analyze trends, and drive initiatives that help shape the future of ride-hailing in...
Remote
×