What You’ll Do:

• Set and evangelize a 2–3 year vision for Klaviyo’s Enterprise platform that delivers scalability, flexibility, and enterprise-grade governance while preserving ease of use.
• Translate company goals into clear OKRs and roadmaps that accelerate Enterprise adoption, retention, and ARR growth.
• Represent the voice of large, global customers in strategic product discussions.
• B2C CRM for Enterprise: Deliver capabilities that unify customer data across channels, enable real-time personalization, and support global data governance and compliance.
• Collaborate deeply with Engineering, Design, Sales, Solutions, Customer Success, Security, and Legal to deliver cohesive enterprise experiences.
• Lead roadmap reviews, facilitate strategic tradeoffs, and ensure alignment across teams.
• Act as a central point of coordination for enterprise commitments from RFP support and security reviews through onboarding and long-term success.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

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