WHAT YOU’LL DO

●Transfer knowledge of our CDI Suite of products and workflows to new and client users

● Provide client support to drive adoption of the Aware CDI product suite

● Utilize best practice processes for successful client adoption

● Actively manage the client experience to deliver on implementation milestones, manage client support requests and expectations, monitor client adoption of the CDI Suite

● Monitor client key performance indicators to identify opportunities for process improvement for clients

●Collaborate with the larger Waystar Customer Success team to create a seamless, integrated, and consistent experience for clients and users

● Collaborate with Waystar’s Education team as a clinical subject matter expert for content and delivery of educational programs that support best practices in the industry and with our products

● Collaborate with product teams as a subject matter expert to define and design the clinical elements that drive our product suite

● Provide insights from client interactions to inform future research initiatives and drive product roadmaps

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!
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