The Role You’ll support daily payment operations by monitoring transactions, resolving issues, assisting with testing, and handling customer support. You’ll also play a key role in AML checks and internal communication across teams.

Key Responsibilities

• Monitor transactions and payment flows

• Identify, troubleshoot, and report payment issues

• Support testing of bank/payment integrations

• Handle support requests (Slack, Freshdesk)

• Review AML alerts and escalate suspicious cases • Assist Operations team with additional tasks

What We’re Looking For

• 2–3+ years in payments, fintech, banking, or customer support

• Bachelor’s degree in Finance, Economics, Business, or similar

• Fluent English (additional languages are a plus)

• Strong analytical and problem-solving skills

• Experience with tools like Freshdesk, Zendesk, Jira, or Google Sheets

Important Requirement

• Must have access to Finnish bank account/s and the ability to open new ones

Working Hours

• Rotating shifts including evenings and occasional weekends

What We Offer

• Full onboarding and training

• Supportive and collaborative team

• Modern office in Ülemiste

• Opportunity to grow within a scaling fintech company

If you’re detail-oriented and excited about shaping the future of payments, we’d love to hear from you.