The Role You’ll support daily payment operations by monitoring transactions, resolving issues, assisting with testing, and handling customer support. You’ll also play a key role in AML checks and internal communication across teams.

Key Responsibilities • Monitor transactions and payment flows • Identify, troubleshoot, and report payment issues • Support testing of bank/payment integrations • Handle support requests (Slack, Freshdesk) • Review AML alerts and escalate suspicious cases • Assist Operations team with additional tasks

What We’re Looking For • 2–3+ years in payments, fintech, banking, or customer support • Bachelor’s degree in Finance, Economics, Business, or similar • Fluent English (additional languages are a plus) • Strong analytical and problem-solving skills • Experience with tools like Freshdesk, Zendesk, Jira, or Google Sheets

Important Requirement • Must have access to Finnish bank account/s and the ability to open new ones

Working Hours • Rotating shifts including evenings and occasional weekends

What We Offer • Full onboarding and training • Supportive and collaborative team • Modern office in Ülemiste • Opportunity to grow within a scaling fintech company

If you’re detail-oriented and excited about shaping the future of payments, we’d love to hear from you.