What You’ll Do:

• Lead and mentor a team of pharmacy technicians by providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team culture
• Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence
• Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
• Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines
• Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate
• Collaborate closely with pharmacists and cross-functional teams including operations, care, and product to resolve order and shipping issues promptly
• Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume
• Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures
• Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements
• Maintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectations
• Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands
• Support additional operational tasks and responsibilities as assigned by pharmacy leadership 
• Are you interested in this position?

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