Job Description

We’re looking for a Quality Control Specialist to join our team in Tallinn! We’re the financial bodyguards for our  cardholders worldwide. Sitting within Global Product Operations, the Spend Operations team is the frontline defense against the financial wild west. We handle everything that touches the Wise card ecosystem, specifically specializing in:

• Card Fraud: Outsmarting account takeovers, compromised data, and unauthorized transactions before they impact our users.

• Card Scams: Protecting our customers from sophisticated phishing networks, social engineering, and malicious actors trying to trick them out of their hard-earned money.

• Card Disputes: Fighting back against bad merchants, managing the complex world of chargebacks, and navigating card scheme rules to recover funds when things go wrong.

As our Quality Control Specialist, you’re the quality engine powering these frontline defenders . You ensure our specialists make the right risk decisions, remain bulletproof against compliance regulations, and deliver empathetic, compliant, and lightning-fast resolutions. Our mission is to protect our customers, reduce operational risk, and level up the team’s performance through actionable insights into trends and great feedback driving continuous process improvement.

Here’s how you’ll be supporting and elevating the team:

• The Deep Dive: Perform regular, systematic quality reviews across workflows to ensure we are hitting our regulatory standards, internal policies, and SLAs.

• Tech-Forward QC: Embrace, test, and champion AI-driven automation tools to supercharge our review samples and data insights. This mindset is an absolute must for the role!

• The “Why” Detective: Figure out if an error was a one-off mistake, a training gap, or a broken process- then take ownership to help fix it.

• Feedback & Collaboration: Provide clear, constructive, and empathetic feedback to specialists, and partner with Training and Process Excellence teams to design killer remediation strategies.

• Trend Spotting: Track performance metrics and proactively flag emerging risks to leadership before they become systemic issues.

We need someone with an analytical mind, an eye for detail, and impeccable communication skills who truly lives our values every day:

• Customers > Team > Ego: You deliver constructive feedback to specialists and operational leads with empathy, keeping our team’s growth and the customer’s safety at the heart of everything you do.

• This isn’t just a job, we’re a revolution: You don’t just check boxes. You actively look for ways to optimize our workflows, automate our frameworks, and scale our QC tools using smart technologies.

• We get it done: You’re agile, proactive, and comfortable adopting new technologies and AI. You manage your time like a pro and always aim for excellence.

About you:

• You’re based in Tallinn and have the right to work here (we cannot support visas or relocation for this role).

• You have previous experience working within a Quality Assurance/Quality Control team, or have spent at least 3 years in an operational specialist role with a heavy focus on quality testing and compliance.

• You’re Comfortable utilizing AI tools, automated testing scripts, and dashboards to analyze data and pull insights.

• You’ve strong organizational and project management coordination skills to help drive process improvement initiatives and remediation strategies across teams.

• You’re an excellent communicator, able to collaborate seamlessly with various stakeholders and build strong relationships between Operations, Risk, Compliance, and Process Excellence.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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