Key Responsibilities:

· Oversee the end-to-end program management of training maintenance operations, working closely with the Sr. Program Manager, Training & Certification Development to ensure seamless execution of learning product maintenance by aligning cross-functional teams (Vendor team, internal SMEs, LMS admins, and GTM) around priorities, resources, and timelines.

· Establish and enforce operational quality standards for all vendor-executed training projects, including branding guidelines, templates, and development best practices, incorporating industry benchmarks and customer insights.

· Working collaboratively with the Learning Operations Program Manager, and aligned with the processes of the rest of the Training & Certification Development team, drive adoption of internal team-vendor workflows for training development and review, enabling quality assurance, actionable feedback, and timely hand-offs.

· Manage training operations vendor relationships and budgets, ensuring appropriate vendor selection, seamless vendor onboarding, cost-effective resource allocation, reviewing invoices for accuracy, and maintaining compliance with project deliverables and SOWs.

· Track and report on training operations success metrics via quarterly business reviews and use data-driven insights to inform strategic decisions and identify ways to enhance operational efficiency and training effectiveness.

· Serve as a subject matter expert in scalable training operations and vendor management best practices, collaborating across curriculum development, vendor, and Operations teams to drive innovation and impact.

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