Role Overview

We are seeking an accomplished Operations Manager to oversee and optimise critical operational processes supporting digital financial products and services.

The role combines operational leadership, process engineering, performance management, service optimisation, and cross-functional coordination. You will be responsible for improving efficiency, strengthening operational controls, and ensuring that customer-facing and internal processes operate consistently at scale.

Key Responsibilities

• Lead day-to-day operational activities across designated fintech functions.
• Establish performance standards, operational KPIs, service-level objectives, and reporting frameworks.
• Analyse workflows to identify inefficiencies, bottlenecks, and opportunities for automation.
• Develop and implement standard operating procedures and operational controls.
• Coordinate closely with Product, Technology, Finance, Risk, Compliance, and Customer Experience teams.
• Monitor transaction, service, operational, and customer-performance metrics.
• Lead process-improvement initiatives designed to increase efficiency and scalability.
• Manage operational incidents, escalations, and corrective-action programmes.
• Support the implementation of new products, systems, processes, and operational capabilities.
• Prepare management reports and performance reviews for senior leadership.
• Develop capacity-planning and resource-allocation strategies.
• Promote continuous improvement, operational discipline, and measurable service excellence.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Operations Management, Economics, or a related discipline.
• 5+ years of experience in operations management, fintech, banking, payments, technology, or financial services.
• Demonstrated experience managing teams and complex operational processes.
• Strong understanding of process optimisation and performance management.
• Excellent analytical, organisational, and stakeholder-management skills.
• Experience with workflow automation, operational analytics, or process-improvement methodologies is advantageous.

What We Offer

• Leadership responsibility across critical fintech operations.
• Opportunity to transform and scale sophisticated operational processes.
• Cross-functional exposure to technology, finance, risk, and product teams.
• Professional development and leadership opportunities.
• Competitive compensation with strong career-growth potential.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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