Position Overview
We are looking for an experienced Operations Manager to oversee and continuously improve business-support and operational processes within a dynamic Tallinn-based environment. The position combines people coordination, process management, reporting, resource planning, vendor oversight, and operational improvement.

The successful candidate will be responsible for ensuring that routine business activities are delivered consistently while identifying opportunities to improve productivity and scalability. The role may interact with finance, technology, human resources, customer operations, compliance, administration, and management teams, making it appropriate for professionals with broad operational experience.

Key Responsibilities

• Manage daily operational activities and ensure effective execution of established procedures.
• Develop and maintain standardized operating procedures across relevant office functions.
• Monitor workflows, service levels, deadlines, operational metrics, and team performance.
• Coordinate resources and priorities across multiple departments.
• Manage operational budgets, purchasing activities, suppliers, and service providers.
• Prepare management reports highlighting operational performance, challenges, and improvement opportunities.
• Review existing workflows and identify opportunities for automation and process redesign.
• Coordinate workplace services, equipment requirements, facilities issues, and administrative support.
• Support employee onboarding and ensure operational resources are available when required.
• Establish effective systems for tracking requests, approvals, incidents, and outstanding activities.
• Work with technology teams to introduce tools that improve operational visibility and efficiency.
• Identify operational risks and coordinate corrective actions where necessary.
• Lead continuous-improvement initiatives designed to reduce delays, duplication, and unnecessary administrative costs.
• Support management during organizational changes, new initiatives, and business expansion.

Candidate Profile
The ideal candidate should have proven experience in operations management, business administration, office management, service delivery, or a related field. Strong leadership, analytical thinking, process-management, budgeting, communication, and problem-solving skills are essential. Experience in fintech, banking, technology, consulting, or another fast-paced corporate environment is an advantage.

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