About the role

As a CS Operations Agent, you will work in a young and energetic team. You’ll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

Main tasks and responsibilities

• Represent Bolt in Italy
• Support Bolt’s Ride-hailing users and help them get the most out of our apps
• Support our business partners in daily interactions with our users
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support

About you

• You understand what outstanding customer support looks like and are ready to go the extra mile
• You welcome challenges with an open mind and see them as opportunities
• You are always ready to put customers first and be passionate about helping others
• You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• You have excellent spoken and written Italian and English skills, any other language is a plus

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as we  succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years  with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!
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