Responsibilities:

• Ensure strict HIPAA-compliant confidentiality with all client-related data
• Oversee the day-to-day operations of Rethink’s Revenue Cycle Management services.
• Supervise a team of Customer Billing Advocates, including but not limited to assigning and monitoring workloads, operational productivity and performance, and management of procedures and workflows
• Serve as the Billing subject matter expert resource internally and externally.
• Identify and implement opportunities to improve the quality of services that result in timelines and customer satisfaction
• Work directly with clients who may be escalated and take responsibility for addressing the client’s concerns while implementing processes to avoid repetition of errors. This includes maintaining a weekly report on all escalated clients.
• Escalations to be addressed within 48 hours of notification of issue with immediate outreach to customer for coordination of call
• Builds effective and strong team committed to achieving organizational goals
• Assess existing processes to ensure Rethink’s Revenue Cycle Management services are being provided based on payor current requirements and best practice
• Assess denial trends identified in denial management platform (DocVocate) to analyze trends and communicate findings and implement long term solutions to minimize denials and aging A/R

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